Q:To whom it may concern:fire box on the Hori 5 Max? Have you made any changes to the pellet regulator (feed) to We have had problems 75% of the time with regulating pellet flow into the fire box. As you can see from the photos, the pellet regulator that moves up and down gets jammed up from pellets, when this happens the vertical movement stops and the pellet feed cannot be regulated. If you have not made any design upgrades, what are your suggestions? Not being able to regulate the pellets in the fire Waiting for your reply!

A:No modifications have been made; these two cut-outs are designed to avoid the feed hopper screws, otherwise the mechanism would become jammed by them. The up-and-down movement already encounters considerable resistance due to the weight of the granules, making it rather difficult to lift the hopper upwards. You can use the supplied ash rake as a lever and apply the principle of leverage to adjust it upwards, which will require relatively less effort.